Partial outage

Incident Report for Payhawk

Resolved

The issue has been considered resolved as all systems are stable and operational.

Posted Feb 02, 2024 - 12:47 UTC

Monitoring

The issue has been identified to be related to the cloud service provider degraded performance.

Posted Feb 02, 2024 - 12:40 UTC

Identified

We are still facing longer response times that have been identified to be caused by issues with our cloud service provider.

Posted Feb 02, 2024 - 12:35 UTC

Update

We are still experiencing increased response times across the whole product and the investigation is ongoing.

Posted Feb 02, 2024 - 12:18 UTC

Update

We have applied some temporary measures to improve the response times, but we are still investigating the core issue.

Posted Feb 02, 2024 - 11:30 UTC

Update

We are experiencing increased response times across the whole product. We are investigating.

Posted Feb 02, 2024 - 11:04 UTC

Investigating

We are currently investigating this issue.

Posted Feb 02, 2024 - 10:53 UTC

This incident affected: Card Authorization, Web Portal, Core API, and Developer API.